Shipping & Delivery Policy
This Shipping & Delivery Policy explains how orders placed through Shoboti creator storefronts are processed, packaged, dispatched, and tracked across India in accordance with the Consumer Protection (E-Commerce) Rules, 2020.
1. Order Processing & Dispatch Timeline
Every order on Shoboti is processed directly in partnership with the featured creator's fulfillment studio or certified supplier partners:
- Standard Orders: Processed and packed within 24 to 48 business hours of successful payment confirmation (Monday through Saturday, excluding national holidays).
- Made-to-Order & Artisanal Pieces: For custom edits, handcrafted items, or designer capsule drops that require artisan crafting, the custom dispatch window is clearly specified on the individual product page prior to checkout (typically 3 to 7 business days).
2. Estimated Delivery Timelines
Once your order has been dispatched from the creator's hub, typical transit timelines across India are:
| Destination Region | Estimated Transit Time | Courier Network Tier |
|---|---|---|
| Metro Cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune) | 2 to 4 Business Days | Air Express Priority |
| Tier-2 & Tier-3 Regional Hubs (Jaipur, Ahmedabad, Lucknow, Kochi, Chandigarh, etc.) | 4 to 6 Business Days | Express Ground / Air |
| Northeast, Jammu & Kashmir, Special Category States & Island Territories | 7 to 10 Business Days | Regional Specialized Logistics |
3. Logistics Network & Real-Time Tracking
We partner with India's leading logistics aggregation platform (Shiprocket), routing parcels via premier national courier partners including BlueDart, Delhivery, DTDC, Shadowfax, and Xpressbees.
As soon as your package receives its first carrier barcode scan, you will receive an automated tracking notification via SMS, WhatsApp, and Email containing:
- The assigned courier partner name and unique Air Waybill (AWB) number.
- A direct 1-tap tracking link.
- Live status updates visible inside your personal Shoboti Order Dashboard.
4. Shipping Charges
- Complimentary Shipping: Orders with a net subtotal of ₹2,499 or above qualify for 100% free delivery across India.
- Standard Shipping: For orders below ₹2,499, a nominal flat delivery charge (₹99 to ₹149 depending on package weight and destination tier) is calculated transparently and shown on the checkout screen before payment.
5. Delivery Attempts & Address Verification
Our courier partners make up to three (3) delivery attempts before returning a parcel to the origin hub. You will receive an SMS or WhatsApp notification prior to the delivery attempt.
Please ensure that your delivery address includes landmarks and an active mobile phone number. If a parcel is returned due to incorrect recipient information, our customer care team will contact you to arrange re-dispatch.
6. Damaged, Lost or Delayed Shipments
Lost in Transit: If a package shows no scan activity for 5 consecutive business days, our logistics desk opens an immediate investigation with Shiprocket. If confirmed lost, we issue a brand-new replacement or 100% full refund immediately.
Damaged Outer Packaging: If the outer box or courier polybag arrives visibly torn or tampered with, please note this on the courier proof-of-delivery slip, capture photos/video, and notify orders@shoboti.com within 48 hours for immediate resolution.